Terms of Service

1. Overview

These Terms of Service ("Terms") govern your use of the MyVeeStore platform operated by Vee Underwear Pty Ltd ABN 91 614 726 071 ("Vee Underwear", "we", "us"). By accessing or using our platform, you agree to be bound by these Terms.

MyVeeStore is a multi-tenant e-commerce platform that enables approved influencer partners ("Partners") to operate branded storefronts selling Vee Underwear products, earning commissions on sales.

2. Eligibility and Account

To use our services, you must be at least 18 years of age and capable of forming a binding contract. To become a Partner, you must complete our application process and be approved by our team.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must notify us immediately of any unauthorized use.

3. Products and Orders

All products sold through MyVeeStore are owned, warehoused, and fulfilled by Vee Underwear. Product images, descriptions, and pricing are provided by Vee Underwear and are subject to change without notice.

We reserve the right to refuse or cancel any order for any reason, including product availability, pricing errors, or suspected fraudulent activity. All prices are in Australian Dollars (AUD) unless otherwise stated.

4. Shipping and Delivery

Shipping is handled by Vee Underwear. Delivery times vary by destination. We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.

Risk of loss and title for items purchased pass to the buyer upon delivery to the carrier.

5. Returns and Refunds

Our return and refund policy is governed by Australian Consumer Law. You may return eligible products within 30 days of delivery for a refund or exchange, provided the items are unused, unworn, and in their original packaging.

To initiate a return, please contact us at support@myveestore.com. Refunds will be processed to the original payment method within 5-10 business days of receiving the returned items.

Underwear and intimate apparel may only be returned if the hygiene seal is intact, in accordance with health and safety regulations.

6. Partner (Influencer) Terms

6.1 Commission Structure

Partners earn commissions on qualifying sales generated through their stores. Commission rates are set individually and communicated during the approval process. Gross commission is calculated on the merchandise subtotal before discounts, excluding shipping and taxes. The full value of any Partner discount applied to the order is then deducted from that Partner's gross commission.

6.2 Commission Hold Period

Commissions are held in a "pending" state for a period after the order is placed to account for potential returns or chargebacks. Once the hold period has elapsed, commissions are "cleared" and eligible for payout.

6.3 Refund Impact on Commissions

If an order is refunded (partially or fully), a proportional negative commission adjustment is recorded. If the original commission has already been paid, that negative balance will be offset against the Partner's future earnings.

6.4 Payouts

Payouts are processed monthly when your cleared balance meets the minimum payout threshold (default AUD $50). Payments are made via the method you select in your dashboard (bank transfer, PayPal, or Wise). We are not responsible for delays caused by payment providers.

6.5 Discount Codes

Partners may create discount codes for their audience, subject to a maximum discount cap set by Vee Underwear. Partners fund the full customer discount from their gross commission. Misuse of discount codes, including self-purchasing or distribution on coupon aggregator sites, may result in partnership termination.

6.6 Store Content

Partners are responsible for any content they publish on their storefront (about pages, announcements). Content must not be misleading, offensive, defamatory, or infringe any third-party intellectual property rights.

6.7 Termination

Either party may terminate the partnership at any time. Upon termination, any cleared unpaid commissions will be paid out. Pending commissions may be held until the hold period expires and any returns are resolved.

7. Intellectual Property

All content, trademarks, logos, and intellectual property on the MyVeeStore platform and Vee Underwear products are owned by Vee Underwear Pty Ltd. Partners are granted a limited, revocable license to use our trademarks solely for the purpose of promoting their store.

You may not copy, modify, distribute, or create derivative works based on our content without express written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Vee Underwear shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our services.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010) that cannot be excluded, restricted, or modified by agreement.

9. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating this page. Your continued use of our services after changes constitutes acceptance of the updated Terms.

11. Contact

For questions about these Terms, please contact us: